Track Your Order

Every Back 2 Bags order travels with a tracking number, so you never have to wonder where your bag is. Here is exactly how to follow it from our warehouse to your door.

Track your order in three steps

  1. Find your tracking number. It is in the shipping confirmation email we send the moment your parcel leaves us. Check your spam or promotions folder if you cannot see it.
  2. Open the tracking link. Tap the tracking number in that email to see the latest scan from the carrier handling your delivery.
  3. Or check your account. If you ordered while signed in, every order and its tracking details are saved for you under your account.

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Your order timeline

Order placed Your confirmation email arrives within a few minutes.
Processing 1–3 business days while we pick, quality-check and pack your bag.
Shipped We email your tracking number. Allow up to 48 hours for the first carrier scan to appear.
In transit Estimated 5–12 business days after dispatch, depending on your location.
Out for delivery Your parcel is with the local courier and should reach you that day.

What each tracking status means

  • Label created or pre-transit – the shipment is booked but the carrier has not scanned it in yet.
  • In transit – your parcel is moving through the carrier network. A gap of a day or two between scans is completely normal.
  • Customs clearance – international parcels pause briefly here while they are processed.
  • Delivery attempted – nobody was available to receive the parcel. The carrier will leave instructions for redelivery or local pickup.
  • Delivered – the carrier has marked the parcel as handed over. Please check with neighbours and around your entrance before getting in touch.

Tracking has not updated yet

Tracking pages refresh when the carrier scans your parcel, not continuously. Please allow up to 48 hours after dispatch for the first update, and a little longer between scans during busy periods. If nothing has moved for five business days, contact us and we will chase the carrier on your behalf.

Delayed, lost or damaged parcels

If your parcel is significantly delayed, arrives damaged, or is marked delivered but cannot be found, send us your order number and we will open an investigation with the carrier. Please report any damage within 7 days of delivery and include photos where possible.

Wrong delivery address

Please double-check your address at checkout. If you spot a mistake, contact us straight away and we can usually correct it before the parcel leaves us. Once an order has shipped we are not able to reroute it.

Still need a hand?

Send us your order number and we will find your bag. Our team replies within one business day.

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Your bag, your story.