Shipping policy

Shipping Policy

 

Thank you for shopping with Back 2 Bags. Below is everything you need to know about how your order gets to you.

 

Order processing

Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email as soon as your order is placed, and a second email with tracking details once it ships. Orders placed on weekends or holidays are processed on the next business day.

 

Delivery times

Estimated delivery is 5-12 business days after dispatch, depending on your location. Delivery estimates are provided by our carriers and are not guaranteed. Remote areas may take longer.

 

Shipping rates

Shipping rates are calculated at checkout based on your delivery address and the items in your bag. Any promotional free-shipping thresholds will be shown at checkout.

 

Tracking your order

Once your order ships, we will email you a tracking number. Please allow up to 48 hours for tracking information to update. You can also use the Track Order page on our site.

 

Incorrect addresses

Please double-check your shipping address at checkout. We are not able to reroute a parcel once it has shipped, and we cannot take responsibility for orders sent to an address entered incorrectly.

 

Lost, delayed or damaged parcels

If your parcel is significantly delayed, arrives damaged, or does not arrive at all, contact us and we will work with the carrier to resolve it. Please report any damage within 7 days of delivery, with photos where possible.

 

Customs, duties and taxes

International orders may be subject to import duties or taxes charged by the destination country. These charges are the responsibility of the customer and are not included in the order total.

 

Questions

If anything about your delivery is unclear, please get in touch through our Contact page and our team will help.

 

Your bag, your story.